Shipping Policy (Digital Goods)

  • Licensewares under no circumstances will deliver a physical product (CD/DVD/Box) it its customers.
  • All delivery of activation/license keys or any other services will be delivered digitally via E-Mail to the E-Mail address provided by the customer upon registration.
  • It is the responsibility of the customer to check for the accuracy of the provided E-Mail address and Licensewares will not be responsible for any issues arising by the user/customer providing us with a wrong/inaccurate E-Mail address.
  • Users should check their spam/junk or other E-Mail folders if they haven’t received the order E-Mail directly to their inbox.
  • It is the responsibility of the user to check their E-Mail on a timely manner for the order and activate the respective license(s) or service(s). Licensewares will not be liable for any issues arising from delayed license activations.
  • You are responsible upon delivery for checking “activation/license key” delivered by Licensewares and verifying their condition, in accordance with their description and complete only with respect to apparent defects and apparent short deliveries. If you fail to notify Licensewares about such failure via E-Mail within 05 (five) days, your rights arising from “No Delivery”, “non-working license key or defective products or short delivery are excluded.

Shipping Policy (Physical Goods)

  • All physical goods sold at our site (www.licensewares.com) will be shipped to our customers within 4-5 business days (excluding weekends & holidays).
  • Products/items sold on “sale” or “promotions” cannot be returned or exchanged.
  • Any returns due to product defects or warranty claims should be posted or couriered to “Kinsman Technologies”, No – 58/1, Kudawa Road, Maggona, Sri Lanka (12060).
  • PLEASE KINDLY NOTE WE DON’T OPERATE ANY PHYSICAL STORES OR ACCEPT CUSTOMERS IN-STORE.
  • We provide tracking number for all orders couriered by us & customers have the possibility to check their order status online.
  • Please note that tracking detail may not be active immediately with the carrier; in that case, check back in several hours or the following day.
  • Some products may be eligible for Cash on Delivery (COD). All orders that is not eligible for Cash on Delivery should be paid totally in advance.

 

Payment Policy

Prices payable for Licensewares are those in effect at the time of receiving the order, unless otherwise expressly agreed or mentioned. Prices will be indicated on the website but the final and the right price in the event of any issue is the price that is notified on the final order page of Licensewares during checkout. Licensewares reserves the right prior to the order acceptance to withdraw any discount and/or to modify prices to take into account increases in costs including (without limitation) costs of any materials, the increase or imposition of any tax, duty or other levy and any variation in exchange rates. Programming or data errors in our website may lead to inaccuracies in pricing. When the price is inaccurate or substantially under the market price, Licensewares will in general honour the order at that price, but reserves the right to correct the price and offer to sell the product to you at the correct market price.

Licensewares will notify you of any errors in pricing prior to product delivery. In such event if you choose to continue with your order, you accept the new conditions and prices as notified by Licensewares. Prices (unless stated otherwise) are in the currency quoted on the website or as selected by the respective users (users can select available currency from the drop-down menu and view the prices of our product in their desired currency).

Payment shall be made prior to digital delivery via E-Mail and by such methods that are indicated on the website/checkout page or by any other method expressly agreed by Licensewares. Our payment processors (PayPal, Onepay, Ipay, Stripe or others as selected by the user) will charge credit/debit cards of our users on our behalf after the order is placed and the credit/debit card information is provided to respective payment processors (PayPal, Onepay, Ipay, Stripe or others as selected by the user). Licensewares reserves the right to verify the credit or debit card payments from our payment processors prior to acceptance. In case of non-payment, Licensewares can claim the Key code delivered from you. The user will have the option to select their preferred payment option on the checkout page and proceed with the order. We will be providing a variety of payment options for our customers to select from.